Return Policy
It is important to us that you are completely satisfied with your purchase.

 Cancel Order 

We can cancel the order for you if you contact us ([email protected]) in time after your purchase.

1. If contact us within 2 hours after your payment finished, 10% of the order total will be charged as transaction fee.

2. If after 2 hours, 20% of the order total will be charged as transaction and handing fee.

3. Once your order has been shipped out, we will not be able to cancel it for you.

 Return & Exchange 

We accept return on products. Customers has the right to apply for return within 7 days after the receipt (Once beyond 7 days, we won't offer free exchange or free return service, please keep a good contact during this period).

Refund Policy

Buyer pay the shipping cost

Seller pay the shipping cost

Photo provided

Exchange available






Within 7 days

Change style or color




Within 7 days

Shipping wrong items


Within 7 days

Quality problem


Within 7 days

Artifical reason








1. If you want to return it within 7 days, please keep the item in original condition. Items have been used or washed is not allowed to return and more.

2. 20% restocking fee will be applied for all returned merchandise, because Haireshop do not sell refurbished or previously owned products.

3. No Return & Exchange for customized product.

 Return & Exchange Method 

Step 1

Please contact our HAIRESHOP services representatives within 7 days of receipt of your hair via mail.

Email: [email protected]

Please indicate the reason you want to exchange or return your hair, please attach any applicable.

Step 2

Our customer services representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations).

After the return/exchange request has been authorized, our customer service will send you a Return & Excharge address to you.

Step 3

Please ship the product back to the address we provide you, include the order number. You're also responsible for the return shipping charge.

  • We DO NOT accept the return packages without our Return Authorization.
  • We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to [email protected] after you have shipped your package, thank you so much!