Shipping:
| Warehouses | Shipping Methods | Delivery Times | Order Processing Time |
|---|---|---|---|
| USA warehouses | USPS | Usually 2business days
Other American Countries:Usually 3-5 business days |
1Business Days |
| UK warehouses | Royal Mial | Usually 2-3
business days
Other EU Countries:Usually 3-5 business days |
1Business Days |
| DE warehouses | Hermes/De post | Usually 3-4
business days
Other EU Countries:3-5 business days |
1Business Days |
| CN warehouses | DHL/EMS | EMS 7-15business days
DHL 2-4 business days |
1Business Days |
Return&Exchange
We accept return on products. Customers has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).
| Refund Policy | Buyer pay the shipping cost | Seller pay the shipping cost | Photo provided | Exchange available | Communication |
| Dislike/Unsuitable | √ | Contact within 7 days after the receipt | |||
| Change style or color | √ | ||||
| Shipping wrong items | √ | √ | √ | ||
| Quality problem | √ | √ | √ | ||
| Artifical reason | × | × | × | Unacceptable |
Return & Exchange Method 2
Step 1
Please contact our HAIRESHOP services representatives within 7 days of receipt of your hair via mail.
Email:[email protected]
Please indicate the reason you want to exchange or return your hair,please attach any applicable
Step 2
Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)
After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.
Step 3
Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to [email protected] after you have shipped your package
Q:What is the difference between human hair and synthetic hair ?
A:Synthetic Hair:Burning smells like a burning plastic,there is a small flame,and feels viscous when it burns out . Human Hair:Burning smells like a burnt fragrance ,human hair burns out very quickly ,and feels like coke .it also easily becomes ash.
Q:What is natural color ?A:Natural color is the tone of virgin hair .It gradual changes from 1b off black to #2 dark brown.
Q:How do I know what size to get?
A:Average wigs fit heads from 21.5" to 23" in circumference，and there are hooks inside the wig to adjust its size. Ninety-five percent of our customers fall into this range， However, please note that everyone's head size and neck length are different and these factors could make the length of the wig vary from the length of the wig shown in the pictures.
Q:Can I cut my wig?
A:Yes, however if you are considering cutting or thinning your wig, we highly recommend you take your wig to a hair stylist who is experienced in cutting wigs. (it won’t grow back)
Q:Can I dye my curly hair?
A:For virgin hair ,yes you can dye it ,but curly hair is not easy to operate by yourself , so please let a professional stylist help you and don’t do that yourself. For Malaysian and Indian hair we don’t recommend you to dye.
Q:Can I straighten my curly hair ?
A:We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle.So had better remain the same curly look.
What is a skin top?
A skin top is made to be like the top of the head when you put the wig on. Our skin top is made of resin. We make the part at the top of the wig appear to be coming out of flesh which look more natural and realistic.
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