Shipping:
| Warehouses | Shipping Methods | Delivery Times | Order Processing Time |
|---|---|---|---|
| USA warehouses | USPS | Usually 2business days
Other American Countries:Usually 3-5 business days |
1Business Days |
| UK warehouses | Royal Mial | Usually 2-3
business days
Other EU Countries:Usually 3-5 business days |
1Business Days |
| DE warehouses | Hermes/De post | Usually 3-4
business days
Other EU Countries:3-5 business days |
1Business Days |
| CN warehouses | DHL/EMS | EMS 7-15business days
DHL 2-4 business days |
1Business Days |
Return&Exchange
We accept return on products. Customers has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).
| Refund Policy | Buyer pay the shipping cost | Seller pay the shipping cost | Photo provided | Exchange available | Communication |
| Dislike/Unsuitable | √ | Contact within 7 days after the receipt | |||
| Change style or color | √ | ||||
| Shipping wrong items | √ | √ | √ | ||
| Quality problem | √ | √ | √ | ||
| Artifical reason | × | × | × | Unacceptable |
Return & Exchange Method 2
Step 1
Please contact our HAIRESHOP services representatives within 7 days of receipt of your hair via mail.
Email:[email protected]
Please indicate the reason you want to exchange or return your hair,please attach any applicable
Step 2
Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)
After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.
Step 3
Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to [email protected] after you have shipped your package
Q:How many bundles can be make a full head?
A:If you want a full effect,3-4 bundles will be recommended,3 hair bundles with a closure is also a good choice.
Q:Why are my extensions getting tangled?
A:When dryness,oil and dirt built-up.Your hair extensions may get tangled,Besides,exposure to salty water or Chloride cause tangle as well. Please use wide-toothed comb to brush hair daily to prevent tangle.
Q:Can I permed the hair?
A: Under normal circumstances, the hair can be permed. In some cases, it depends on the quality of raw materials and the results are not possible fixed hairstyle.
Q:Can I wash hair extensions?
A:Yes,the hair extension can be wash,but wash method must correct for the hair.
Q:Can I modify or cancel the order after placing?
A:1.If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee
Q:Can I return the order?
A:Yes,Within 7 days if you are not satisfied,or the color does not fit, you can send back for exchange.
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