|Warehouses||Shipping Methods||Delivery Times||Order Processing Time|
|USA warehouses||USPS||Usually 2business days
Other American Countries:Usually 3-5 business days
|UK warehouses||Royal Mial||Usually 2-3
Other EU Countries:Usually 3-5 business days
|DE warehouses||Hermes/De post||Usually 3-4
Other EU Countries:3-5 business days
|CN warehouses||DHL/EMS||EMS 7-15business days
DHL 2-4 business days
We accept return on products. Customers has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).
|Refund Policy||Buyer pay the shipping cost||Seller pay the shipping cost||Photo provided||Exchange available||Communication|
|Dislike/Unsuitable||√||Contact within 7 days after the receipt|
|Change style or color||√|
|Shipping wrong items||√||√||√|
Return & Exchange Method 2
Please contact our HAIRESHOP services representatives within 7 days of receipt of your hair via mail.
Please indicate the reason you want to exchange or return your hair,please attach any applicable
Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)
After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.
Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to [email protected] after you have shipped your package
Q:How many bundles can be make a full head?
A:If you want a full effect,3-4 bundles will be recommended,3 hair bundles with a closure is also a good choice.
Q:Why are my extensions getting tangled?
A:When dryness,oil and dirt built-up.Your hair extensions may get tangled,Besides,exposure to salty water or Chloride cause tangle as well. Please use wide-toothed comb to brush hair daily to prevent tangle.
Q:Can I permed the hair?
A: Under normal circumstances, the hair can be permed. In some cases, it depends on the quality of raw materials and the results are not possible fixed hairstyle.
Q:Can I wash hair extensions?
A:Yes,the hair extension can be wash,but wash method must correct for the hair.
Q:Can I modify or cancel the order after placing?
A:1.If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee
Q:Can I return the order?
A:Yes,Within 7 days if you are not satisfied,or the color does not fit, you can send back for exchange.