|Warehouses||Shipping Methods||Delivery Times||Order Processing Time|
|USA warehouses||USPS||Usually 2business days
Other American Countries:Usually 3-5 business days
|UK warehouses||Royal Mial||Usually 2-3
Other EU Countries:Usually 3-5 business days
|DE warehouses||Hermes/De post||Usually 3-4
Other EU Countries:3-5 business days
|CN warehouses||DHL/EMS||EMS 7-15business days
DHL 2-4 business days
We accept return on products. Customers has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).
|Refund Policy||Buyer pay the shipping cost||Seller pay the shipping cost||Photo provided||Exchange available||Communication|
|Dislike/Unsuitable||√||Contact within 7 days after the receipt|
|Change style or color||√|
|Shipping wrong items||√||√||√|
Return & Exchange Method 2
Please contact our HAIRESHOP services representatives within 7 days of receipt of your hair via mail.
Please indicate the reason you want to exchange or return your hair,please attach any applicable
Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)
After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.
Please ship hair back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to firstname.lastname@example.org after you have shipped your package
Q:Can I dyed,straightened,curled my hair extensions?
A:Yes,our hair extensions are made with human hair,they can be dyed ,straightened,curled,if you do decide to get them dyed or curled etc,we recommend for a one clip weft to be tester first prior to dyeing/curled the full set to ensure that you are satisfied with the results.
Q:How many bundles can take a full head?
A:It needs at least 200 strands hair extensions to make a full head.
Q:Can I wash the hair?
A:Yes,the hair extension can be wash,but wash method must correct for the hair.
Q:When I dissatisfied my order,Can I return the order?
A:Yes,Within 7 days if you are not satisfied ,or the color does not fit,you can send back for exchange.
Q:Can I modify or cancel the order after placing
A:1.If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee